Terms and Conditions | Yogi Spirit

TO BE REVIEWED AND UPDATED BY KELLY

Term Classes

A $40 (non-refundable) deposit secures your place in each class.
The balance (after deposit, and unless paid in full) for the term is due before the term commences.
Term payments are non-refundable due to change of mind once booked for the term at the discounted term rate.
If circumstances change due to work, the option is available to swap to another term class (only if there is a place available) or to attend casual classes during the remainder of that term.
If a class is missed during the term you have the option to make up the class (during the term) at one of the casual classes.
Make up classes must be booked in and have the same cancellation policy as casual class bookings.
Unused classes for term bookings cannot be rolled over into following terms.
Part term enrolments are taken subject to available space. The dates that you will be attending must be advised in order to take this option.

Casual Classes

All casual classes must be booked in.
Casual class passes are valid for 4 months.
No refunds or extensions for class passes except under exceptional circumstances (see below).
If unable to attend a class that is booked in, a minimum of 12 hours notice is required to cancel that booking making that space available for another student.
If a class is not cancelled and not attended there is no refund.

Cancellations, Credits and Refunds – (Classes)

Credits and refunds may be issued under exceptional circumstances at the discretion of Tara Yoga (e.g. major surgery, severe injury).
Please contact us as soon as possible as we can only give credits from the date you contact us, not for classes already missed prior to this, as this place could have been taken by another student.
A note from your health practitioner stating you are unfit to participate in classes may be required in the case of injury, surgery or other major health issues.
In the rare case that a class is cancelled by Tara Yoga you will be given the following options:

(a) Come to a different class that week or another week during the term to make it up

(b) Roll that class over into the following term (i.e. one class in credit to be deducted from term fees)

(c) Receive a refund for the class – you must contact us to request and arrange this option or we will assume you have taken option (a) or (b) above.

Cancellations, Credits and Refunds – (Events)

Refunds for events may only be given if you cancel not less than 48 hours prior to the event date and we are able to fill your space.
If an event is cancelled by us, we will refund your money as soon as possible.
Non-attendance on the day cannot be refunded as this place could have been taken by someone else.

Disclaimer

All students are required to complete an enrolment form before commencing a class at Tara Yoga.
If you have health issues then it is recommended that you consult with your health practitioner before participating in class. Also discuss your condition and any special requirements you may have with your teacher.
You should be comfortable throughout your class, if you experience pain please stop immediately and seek advice from the teacher.
By confirming your booking, you agree that you understand that the instructors at Tara Yoga cannot provide medical advice and that it is your responsibility to consult with a physician prior to commencing class.
It is your responsibility to practice within your personal limits and to decide whether or not to follow the advice and guidance provided by the teacher.
It is a condition of participation that you agree and acknowledge this.

By purchasing a casual class, membership, and/or entering our studios you agree to our Terms and Conditions.

The Terms and Conditions will be displayed online on our website, located at www.wonderyoga.com.au. Upon request we can provide you with a hard copy – please ask one of our studio reception staff to assist you.

Our Terms and Conditions can be amended at any time. You should familiarise yourself with these Terms and Conditions and check for updates regularly. We will notify you in writing of any changes to the Terms and Conditions by e-mail, on our website or otherwise at the Studios.

General Conditions of Entry

Every possible effort is made to deliver classes and services on time as advertised. Class Schedules are subject to change or cancellation however we are not required to provide notice to you of such changes. All purchases are final and Wonder Yoga does not offer refunds on services or products for change of mind, injury, illness, change of address or any other reason including change of schedule or if you are unable to attend a class because it is at capacity.

All passes and memberships are non-transferable or interchangeable.

We reserve our right to change our opening hours on any given day without notice to you. You will be notified of any permanent changes to our opening hours.

You must present, if requested, your Student Membership pass or valid photo identification to reception staff upon entry to Wonder Yoga. We reserve the right to refuse entry to persons without suitable ID.

Wonder Yoga reserves the right to refuse entry to, or eject you from our premises in the event that you are behaving in an anti-social, intoxicated, disorderly, aggressive, offensive or dangerous manner or in any manner which impacts the security of our students or other people at the studio

To ensure the least amount of disruption to our students, once a class begins the studio door will be locked. Late entry will not be permitted under any circumstance. We recommend that you arrive at least 5 minutes before the scheduled time of a class to avoid disappointment. For your own wellbeing we advise that you must remain in the studio until a class concludes.

We are not responsible in any way for the safekeeping of your personal belongings that you bring into our studio. As such, we recommend that you only bring items required for your class and leave your valuables at home. No items (including phones and keys) are permitted in the yoga rooms apart from a water bottle and towel.

Items that are left in our change rooms or lockers will be held for two weeks after being found, following this period they will either be donated to charity or otherwise disposed.

Fit for Purpose Conditions

All the teachers at Wonder Yoga are qualified yoga and barre instructors. To ensure that your risk of injury is minimised during your participation in class we require you to follow the instructions of our teachers.

The owners and directors of Wonder Yoga and our teachers are not medically trained and are therefore not qualified to assess whether Students are fit to engage in any of our classes. Students are advised to seek medical advice prior to commencing any exercise program. Participating in any form of exercise at our studio is done entirely at your own risk.
You must advise us and any instructors if there are any risks to your health by participating in yoga or barre classes such as if you have a pre-existing injury, illness, or are pregnant, prior to attending our studio. Where you have a Medical Condition, we require you to seek approval from a medical practitioner to participate in any of our classes. Participating in any form of exercise at our studios with a medical condition is done entirely at your own risk.

Students are required to wipe down their mats and/or equipment using a towel with the supplied cleaner after all classes in order to maintain hygiene standards.

Smoking is prohibited inside and out of the front of our Studios at all times.

Membership & Pricing Conditions

The sale of each Student Membership is subject to specific terms and conditions applicable to the specific membership which can include a minimum membership commitment period, automatic direct debit, membership time limitations and/or class attendance limitations. Class packs and unlimited memberships exclude attendance at guest teacher’s classes, workshops, retreats, teacher training or other special events.

In order to obtain a membership, you must be 18 years of age or over. Minors aged over 15 years and under 18 years may obtain a membership, but only if their parent or guardian has provided consent.

Memberships are sold to patrons of our studios for personal use only. Memberships may not be shared or transferred for any reason at any time. Anyone sharing memberships does so expressly without the consent of Wonder Yoga and will be denied all future entry and forfeit their membership.

We have the right to change our fees for new memberships at any time. We will notify you of any changes to the pricing of memberships in writing. We also reserve the right to increase membership costs at any time after the applicable minimum commitment period for your membership. We will notify you in writing of any changes to the pricing details of your membership. If you are paying for your membership by direct debit, you authorise us to debit any increased fee amounts from your nominated bank account. If you do not agree to any pricing changes, you may cancel your membership in accordance with these Terms and Conditions.

To receive the eligible concession rates on membership packages that have a discounted rate a current student ID, pension card or healthcare card must be presented at the time of purchase of the concession-priced membership.

Casual Classes

The activation date is the date of the first class booked or attended on the pass.

No refunds, transfers, suspensions or extensions are offered due to illness, injury, change of address or any other reason. Multiple casual classes can be purchased simultaneously. Concession prices are available for qualifying students.

30 Day Introductory Offer

Wonder Yoga Introductory Offer is valid for 30 days from the pass activation date. The activation date is the date of the first class booked or attended on the pass, herein referred to as the ‘Activation Date’.

The Intro Offer allows you to attended an unlimited* number of regularly scheduled classes during the 30 days from and including your activation date.

The Intro Offer is available for new members, or returning members who have not been back in the studio for over 12 months. This membership cannot be suspended under any circumstances and no concession price is available.

10 Class Packs

All 10 class packs have a 6-month expiry date. The activation date is the date of the first class booked or attended on the class pack and the class pack will expire 6 months from the activation date. Concession prices are available for qualifying students. Class packs cannot be shared, transferred or extended beyond their expiry date.

20 Class Packs

All 10 class packs have a 12-month expiry date. The activation date is the date of the first class booked or attended on the class pack and the class pack will expire 6 months from the activation date. Concession prices are available for qualifying students. Class packs cannot be shared, transferred or extended beyond their expiry date.

1 Month Unlimited Membership

The Month Unlimited membership is valid for 1 month as stated on purchase. The activation date is the date of the first class booked or attended on the pass.

This membership allows you unlimited regularly scheduled yoga, barre and meditation classes but excludes guest teachers, workshops, retreats, teacher training or other special events.

Upfront 6 Month Unlimited Membership

The 6 Month Unlimited membership is valid for 6 months as stated on purchase. The activation date is the date of the first class booked or attended on the pass.

This membership allows you unlimited regularly scheduled yoga, barre and meditation classes but excludes guest teachers, workshops, retreats, teacher training, or other special events. This membership can be suspended for up to 3 weeks in increments of 1 week. Concession prices are available for qualifying students oe pensioners. No refund is available on pre-paid memberships but one transfer of name is allowed with a $50 administration fee charged.

Upfront 12 Month Unlimited Membership

The 12 Month Unlimited membership is valid for 12 months as stated on purchase. The activation date is the date of the first class booked or attended on the pass.

This membership allows you unlimited regularly scheduled yoga, barre and meditation classes but excludes guest teachers, workshops, retreats, teacher training, or other special events. This membership can be suspended for up to 6 weeks in increments of 1 week. Concession prices are available for qualifying students or pensioners. No refund is available on pre-paid memberships but one transfer of name is allowed with a $50 administration fee charged.

Weekly Direct Debit

The weekly direct debit membership has a minimum term of eight weeks from the date that the holder purchases the membership from Wonder Yoga. After eight consecutive weeks, the memberships will automatically continue on a weekly basis until termination of the membership.

The weekly direct debit membership allows you unlimited regularly scheduled yoga, barre and meditation classes but excludes guest teachers, workshops, retreats, teacher training, or other special events. The fee for this membership is currently $30 per week. if commencing the auto-pay membership within the period of an introductory offer the second week of your membership will be complimentary (that is no charge). The prices are subject to change in accordance with the Terms and Conditions.

Weekly fees will be charged via your authorised automatic credit/debit card or nominated bank account by Ezidebit, our nominated third-party payment provider. It is the holder’s responsibility to ensure there are sufficient funds available in their nominated bank account or credit card to cover the applicable fees for the direct debit memberships. You will be notified if your credit card or bank account payment fails to authorise for any reason, and an $11.90 late fee will apply if a valid credit card or authorised bank account is not provided within 7 calendar days of the original rejection date. This fee is charged by Ezidebit directly and will not be absorbed by Wonder Yoga. Please note your credit card statement will show "Ezi WONDER YOGA" for all Ezidebit payments and this will indicate your payment to Wonder Yoga.

All services will be deactivated if an account becomes more than 14 calendar days late.

Following the minimum 8 week commitment, direct debit memberships may be suspended up to three times a year via the online request form. Requests are to be submitted to Suspend Membership Here The minimum suspension period is one week and the maximum for 6 weeks for any single suspension period. Suspensions are granted for a maximum of 6 weeks per calendar year. Members must provide three working days' notice to allow a suspension to be activated.

To terminate the direct debit membership Wonder Yoga must be advised by the membership holder via e-mail sent to info@wonderyoga.com.au that they wish to terminate the relevant membership. Two weeks' notice is required on the cancellation of a direct debit membership.

By creating a direct debit membership, the holder agrees to the terms and conditions of our third-party biller, currently Ezidebit. Ezidebit’s terms and conditions can be found in hard copy at reception for our Studios or our website www.wonderyoga.com.au

Private classes

Confirmation of Private Class booking is secured upon payment. Notice of cancellation must be in writing and provided to Wonder Yoga with 24 hours' notice.
Events

Workshops and Events have no refunds, cancellations, exchanges or transfers.

Class Attendance & Cancellation Conditions

We have a policy in place to ensure everyone has a chance to practice.

As the studio often experiences full classes with waitlists we ask that you follow our cancellation policy below:

You must pre-book your attendance to any Wonder Yoga classes using the online booking system available on our website or mobile app. This is required in order to ensure that there is sufficient space for students to attend a class. You may attend our studios prior to the start of any scheduled class and participate in that class, where there is sufficient availability and space to be determined at our discretion.

We have a policy in place to ensure everyone has a chance to practice.

As the studio often experiences full classes with waitlists we ask that you follow our cancellation policy below:

Class cancellations can be made via www.wonderyoga.com.au, the Wonder Yoga app, the MindBody site or the MindBody mobile app
Class cancellations can be made up to 3 hours prior to your class start time without penalty.
Class cancellations of Early Morning classes (those prior to 8 am) can be made up to 9 hours prior to your class start time without penalty.
Students on a Direct Debit Membership, 30 Day Intro Offer or any unlimited membership who pre-book a class and cancel inside of the Late Cancel or the respective 3 or 9-hour window will incur a $10.00 charge.
Students on a Direct Debit Membership, 30 Day Intro Offer, or any unlimited membership who pre-book a class and do not attend will incur a $15.00 charge
Students using a single pass, 10 or 20 Class Pass who pre-book a class but cancel inside of the Late Cancel window or fail to attend will forfeit their class.
Cancellations will not be accepted via email, phone or social media

Contact & Privacy Conditions

You must inform us when your contact details change so we can keep in touch with you.

Wonder Yoga complies with the Privacy Act. If you wish to request access to your personal information, correct or update your details or raise any privacy concerns you may have, please contact us at info@wonderyoga.com.au

Wonder Yoga uses a third party software provider known as Mindbody Online. In order to create a membership, your personal information will be provided to the proprietor of Mindbody Online. The collection and use of personal information by Mindbody Online is governed by Mindbody Online’s privacy policy, which can be viewed here.

Our Liability

Wonder Yoga and its Representatives will not be liable and excludes all liability under these Terms and Conditions or in any other way for all injury, illness, damage or loss of any kind whatsoever directly or indirectly sustained by you in relation to participating in any class or entering the Studios. You herby agree to release Wonder Yoga and its Representatives from all claims relating to a Student Membership, participating in any Class or from otherwise entering the Studios.